WHEN YOUR ORDER ARRIVES: Keep The Shipping Labels, Packing List & Packages For The (1) Year Replacement Warranty!!
When you order trees and shrubs from Northern Ridge Nursery your order is guaranteed to arrive in a good, healthy condition or we'll replace them at no charge. Preform the SCRATCH TEST as specified in the instructions on your woody plants and if you determine your plant is dead please DO NOT PLANT THEM and contact us immediately for instructions. PLEASE DO NOT RETURN PLANTS UNLESS INSTRUCTED TO DO SO! You can also Return Your Entire Order For any reason for a Refund (Less Shipping & Packing Cost) Within (14) Days, Please Inform us of The Return Date. Your plants are also covered up to (1) year of receiving them under the following terms and conditions:
PERRENIALS, BULBS, NON-WOODY PLANTS
If any non-woody type plant you purchased from us does not live, for a one time FREE REPLACEMENT simply cut off and RETURN THE ORIGINAL SHIPPING LABEL along with the Written Replacement Request within 1 year of receipt to the address shown on the label.
If any woody type plant you purchased from us fails in the first year we will cover 100% of the original cost, less shipping & packing fees for a one time replacement.
The replacement plants offer is only valid on plants purchased from us and planted according to the planting instructions included with your purchase.
ATTENTION! - YOU MUST CONTACT US BY EMAIL TO REQUEST A REPLACEMENT FORM, WHICH WE WILL MAIL TO YOU. DEPENDING ON HOW MANY PLANTS HAVE FAILED WE MIGHT ASK YOU TO MAIL BACK THE DEAD PLANTS.
SAVE ALL THE ORIGINAL PACKAGING & LABELS FROM YOUR DELIVERY
WE DO NOT REFUND LIVE PLANT ORDERS ONCE PROCESSING HAS COMPLETED UNLESS PRE-APPROVED! PACKAGE RETURNS AND REVERSALS WILL NOT BE ACCEPTED UNLESS PRE-APPROVED!
Orders are filled by item number exactly as received. If a variety is sold out, we reserve the right to substitute one of equal or greater value.