Trees require optimal care and upkeep to remain healthy and thrive in their new surroundings. Northern Ridge Nursery offers 30 Day Guarantee to ensure complete satisfaction with our product. If you have any issues with our trees within the first 30 days of purchase, contact us and get a replacement tree for free.
Terms and conditions apply:
- Concerns and damage claims will be reviewed first, then approved.
- A picture of the plant is required to verify the claim.
- Plants purchased and planted in a growing zone not recommended for the plant will not be refunded.
- The customer will cover shipping costs and taxes for replacement.
- If you are unsatisfied with the plant within the first five days of purchase, contact us and ask for a refund or replacement.
- The 5-day notification period will be overruled if a deciduous tree bought in winter or early spring fails to emerge from dormancy by May 30th.
1 Year Warranty
No vendor can guarantee a 100% tree survival rate. Trees can perish due to multiple reasons, such as a harsh environment, harmful diseases, and insects, improper harvest, or starvation. Northern Ridge Nursery offers a 1 Year Warranty. If you experience a loss of plant within one year of purchase from plant delivery, and we deem it qualifies, then we will issue a store credit.
Terms and conditions apply:
- A picture of the plant is required to verify it has perished.
- All required information in the warranty claim form must be completed accurately,
- The cost of the plant will be refunded in the form of store credit.
- Replacement plants’ shipping costs and taxes are not included and will be paid by the customer.
- Refunds will not be given for plants that were not planted in a recommended growing zone or if it is deemed that the planting instructions provided were not followed.
- The store credit can only be used once.
- Orders placed with store credit will be shipped according to the shipping schedule posted on our website.
Substitution Policy
Orders are filled by item number exactly as received. If a variety is sold out, we reserve the right to substitute one of equal or greater value. Refunds will be given only by request and at half the original cost.