2 Part Replacement Warranty

WHEN YOUR ORDER ARRIVES:  Locate the documents inside the Packing List Envelope which will be attached to the plastic surrounding the roots of your new plants. FOLLOW AND SAVE THESE DOCUMENTS For The (1) Year Replacement Warranty!!

 

FIRST PART (any size order):  (Healthy Delivery Guarantee)  When you order trees and shrubs from Northern Ridge Nursery your order is guaranteed to arrive in a good, healthy condition or we'll replace them at no charge. Preform the SCRATCH TEST as specified in the instructions on your woody plants and if you determine your plant is dead please DO NOT PLANT THEM and contact us immediately for instructions. PLEASE DO NOT RETURN PLANTS UNLESS INSTRUCTED TO DO SO! We will ask you to email us an image of the Failed Scratch Test and then we will send a fresh replacement at no charge to you.  Note that you can also Return Your Entire Order For any reason for a Refund (Less Shipping & Packing Cost) Within (14) Days, Please Inform us of The Return Date. Your plants are also covered up to (1) year of receiving them under the following terms and conditions:


SECOND PART (orders under $250):  (1 Year Replacement Warranty)  If any plant you purchased from us (up to $250) does not live, for a one time REPLACEMENT simply RETURN THE COMPLETED PLANT REPLACEMENT FORM that displays the Handwritten Control Number that was included with your original shipment within 1 year of receipt to the address shown on the form. There will be a small packing fee charged of $3.99 plus $.50 cents per plant for the replacement plants.

 

The replacement plants offer is only valid on plants purchased from us and planted according to the planting instructions included with your purchase.

AGAIN!  SAVE ALL THE ORIGINAL PACKING LIST ENVELOPE DOCUMENTS FROM YOUR DELIVERY!

Replacement guarantee is VOID unless the ORIGINAL Prep, Planting and Care Instructions is returned along with the Replacement Request Form! We do not pay for shipping or mailing charges for the Free Replacement Plants.

WE DO NOT REFUND LIVE PLANT ORDERS ONCE PROCESSING HAS COMPLETED UNLESS PRE-APPROVED! PACKAGE RETURNS AND REVERSALS WILL NOT BE ACCEPTED UNLESS PRE-APPROVED!


SUBSTITUTION POLICY

Orders are filled by item number exactly as received. If a variety is sold out, we reserve the right to substitute one of equal or greater value.