Start a warranty claim
Three quick taps tell you if your plant is covered, or just needs more time. Then send the claim with a photo.
Is my plant covered?
About 20 seconds. Nothing is sent until you submit the form.
Do the scratch test, then go to the claim form.
- Healthy deliveryBad on arrival? Replaced.
- 1-year warrantyFrom the day it's delivered
- Store creditFor the plant's original price
Include photos of the plant and the box as it arrived. Plants that arrive damaged, dead or wrong are replaced with fresh ones.
Go to the claim formMissing items must be reported within 24 hours of delivery, before you plant anything from the box. Add a photo of everything you received.
Go to the claim formSome bare-root plants take several weeks to leaf out after planting, longer in a cold spring. Keep the soil moist (not soggy) and check again in two weeks.
Review the planting stepsSend a claim with a photo of the whole plant and a scratched stem. If it was planted in its zone following our planting steps, you'll get store credit for its original price.
Go to the claim formIt takes 10 seconds and tells you if the plant is alive. Then come back and pick your result.
How to do itIf it was planted in its zone following our planting steps, you'll get store credit for its original price. Add a photo of the plant.
Go to the claim formThe warranty covers one year from delivery. Send us a note anyway and we'll help you figure out what went wrong before you replant.
Contact usSend your claim
Look up your order, pick the plants, add photos. It takes about 3 minutes, and you'll get a claim number right away.
- Order numberFrom your confirmation email
- PhotosWhole plant + a scratched stem
- Plant and quantityAs listed on your order
- Your ZIPSo we can check the zone
Claim received
Your claim number is
Save it for your records. We review every claim and email you if we need anything else.
Form not loading? Email your order number and photos to cs@northernridgenursery.com.
What happens next
- We review it
We check the photo, the order and the planting zone, and email you if we need anything else.
- Replacement or credit
Arrived bad: replaced. Died within the year: store credit for its original price, usable once.
- New plants ship in season
Store-credit orders ship on your zone's shipping schedule. Shipping and taxes on those are paid by the customer.
Claim questions
How long do I have to make a claim?
Up to one year from delivery for a plant that died. Missing items must be reported within 24 hours of delivery, before planting. Plants that arrive damaged or dead should be reported right away, before planting.
What photos do you need?
A clear photo of the whole plant. For plants that didn't leaf out, add a close-up of a scratched stem showing brown, dry wood.
My plant hasn't leafed out yet. Should I file a claim?
Do the scratch test first. If you find green under the bark, the plant is alive. Some bare-root plants take several weeks to leaf out after planting. Keep the soil moist and check again in two weeks.
Do I get a refund or store credit?
Warranty claims are paid as store credit for the plant's original price, usable once. Refunds apply to whole orders returned in their original package within 14 days of delivery.
What isn't covered?
Plants grown outside their recommended zone, plants not planted following our planting instructions, plants that were altered or stored more than 2 weeks after delivery, and free plants. Full terms are on the warranty page.