What To Expect When Ordering a Live Plant Online
Very Important! Reading This Text Prior to Making Your Purchase will Head off any Misunderstandings or Future Problems, especially if you have not purchased Trees & Shrubs online in the past. If you have any questions or concerns prior to ordering please direct them to Via the Contact Form, upon making your order you will receive a customer service phone number.
Commercially Grown Dormant Bare Root Plants
We do not grow all of the plants we sell on this website. We purchase many Dormant Bare Root Plants from commercial wholesale growers throughout the country, which allows us to offer a wider variety of plants. This is pretty much the same thing your local retail nursery does, however they will pot the bare root plants and grow them for another season and sell them in a non-dormant state. The reason we tell you this now is to prepare you for what you will actually receive and not what you are used to seeing at your local retail nursery. There is absolutely nothing wrong with the plants that you will receive and we guarantee them to be hardy and healthy or they are replaced. The plants you receive are the bare root dormant plants from the commercial growers. The trees and shrubs will have no leaves and a very small amount of branches if any. It could take until the following season for your plants to recover from the shock of shipping them to you and sometimes they do not recover and this is why we give you a (1) year Replacement Warranty - Click Here. With the proper care and our help if you want it, your plants will soon look like the plants a your local retail nursery at a small fraction of the cost!
Plant Size and Images
The plants sold on this website will vary in size and although we post an approximate shipping size in each description and it is impossible to guarantee a specific size. Most of the plants sold on this website are (2-3) year plants, in which broad leaf or flowering trees are 2-4 feet in height and shrubs are 1-2 feet in height. Most evergreens are 1-2 Feet in height. Height is measured from the end of the root stem to the top of the plant. The images we use with the product descriptions are not images of the actual plant that you receive! We provide images of what the plant will look like once you have grown it to maturity.
Orders are filled by item number exactly as received. If a variety is sold out, we reserve the right to substitute one of equal or greater value of the same variety. If you are not happy with the substituted item, simply return the entire order within (14) days in the original packaging for a refund.
FREE Packing and Shipping
The price of the plants includes packing and shipping fees.
WE DO NOT ACCEPT ORDERS OVER $250.00 ON THIS WEBSITE. When you place an order we charge your credit card and begin processing your order immediately even if it is months before your order is shipped. This is the only way we can guarantee your shipping position when the shipping season arrives as orders are shipped in the order they are received. Also for your protection we do not save credit card information on our site, so your order is charged in full at checkout and the credit card information is deleted. Once your order has completed the processing stage your order is sent to packing and if plants are available your order will be packed and shipped immediately and if the plants are not available your order is placed on setback awaiting the plants. In some cases we will ship part of your order if some of the plants are available and the unavailable part of your order will be placed on setback and shipped later. If you cancel your order during processing we will charge a $5.00 cancellation fee. Once the processing phase has completed orders cannot be canceled. We reserve the right to cancel any order and refund in full for any reason.
Our website will give you automated status updates through the packing phase of your order and then your order will then ship according to the schedule on our website without notice. You may at anytime request an status update by contacting us at Via the Contact Form or the status request phone number we provide you with your "Processing Completed" status update.
We Post a Shipping Schedule - Click Here on this website with approximate seasonal ordering deadlines and shipping dates. Please note that this is a rough guideline only and these dates could change without notice. The schedule gives you a zone by zone shipping date range and ordering deadline, however it is always wise to check with us before you order because if it is July and we still have dormant stock available in our cooler we might ship the plant before the next shipping season. Always keep in mind that plants must be harvested and shipped in a dormant state or they will never survive and we could not offer the warranty we offer. The availability of dormant stock is the cause of most delays in receiving plants and is not intentional, so order early to insure you receive your order on time, even if the grower has a bad year with a particular variety.
ALL plants are shipped via the US Postal Service with their Priority Mail Service. ONLINE TRACKING will be provided by the Post Office as it becomes available. NO REFUSALS - Because our plants come with a replacement warranty we ask that you accept all deliveries and if a plant arrives damaged or dead it can be returned for a refund simply by marking it "RETURN TO SENDER" and give it to your local postal carrier or follow the instructions in the warranty policy for a replacement. Orders refused at the door will be cancelled and charged a cancellation fee of $5.00 plus a 15% restocking fee.
Cancellations and Returns
As mentioned above, once the processing phase has been completed you cannot cancel your order, however in the event there is a cancellation after the processing is completed in addition to the $5.00 Cancellation fee we will charge a 10% restocking fee, which will cover our original harvest costs and the cost to put the plants back into the ground. Also to cover any packing costs if it reached that phase. If you used a 3rd party payment option such as PayPal or Google Pay they charge us 3% of the total purchase as payment processing fees and in the event the purchase is cancelled they do not refund this fee, so this fee would be deducted from any refund that resulted from a cancellation.
We accept Returns of Your Entire Order For any reason for a Refund (Less 10% Restocking Fee, Original Shipping & Packing Cost) Within (14) Days of receipt, Please Inform us of The Return Date. Any Return for refund must be in the original packaging and in a live condition. No other refunds are given.
Warranty and Replacement Policy
When you order trees from Northern Ridge Nursery your order is Guaranteed to arrive in a good, healthy condition or we'll replace them at no charge. Your trees will be shipped at a suitable time for planting. Please Click Here. For More Details About our Replacement Warranty.